Please note due to Covid-19 ,we are still experiencing delays to all destinations.
Your order will be dealt with as promptly as possible and we endeavour to dispatch goods within 24 hours.However, please allow between 3 to 6 working days for delivery ( depending on final destination ).
Please note, we ship Tuesdays to Fridays only (for Saturdays ,Mondays & urgent shipments,please contact us. An additional fee might apply).
If you place an order on Thursday (after 6 pm ),Friday,Saturday or Sunday, your order will be shipped the following Tuesday.
Your order will be shipped once payment has been approved and the delivery/billing address has been verified .
You will receive an email as soon as your order has been shipped .
The shipping charges are as follows:
-UK : FREE
-CHANNEL ISLANDS :£10
-EUROPE : £20
-USA/CANADA :£ 35
-REST of THE WORLD : £ 40
The cost will be automatically added to your order.
Please note, you will be responsible for any import duties,customs and local sales taxes.For further details ,you should contact your local customs office.Unfortunately, those are non refundable.Where applicable,UK Vat will be deducted/refunded to you.
Within the UK:
We offer FREE RETURN WITHIN THE UK within 14 days of receiving your order . Parcel can be dropped at your local UPS drop off points using the return label provided. Please note Joseph Azagury will not be liable for any goods that are not returned in this way or where an alternative carrier is used. Check www.UPS.com to find your nearest drop off points.
Alternatively, you can return your order directly to our boutique in Wimbledon Village .Refunds can then be done in the shop with the original credit/debit card used for the purchase.
If you are unable to get to your local UPS drop point, we can arrange collection (only from original delivery address ). Kindly contact us by email firstname.lastname@example.org.Collection times are between 8.30 am to 6.30 pm .Unfortunately, our courier company cannot guarantee a time.
If an alternative size is required ,please contact us to reserve a new pair.These will be sent to you once your original shoes have been received in resalable condition ie unworn and with all original packaging.If applicable ,do not remove protective films on soles until you are happy with fit and are sure to keep your purchase.
Kindly note refund will take up to 10 working days from receipt of returns to us .
Kindly note that if your order is being returned to us due to incorrect address or not collected within 7 days from UPS/DHL collection point (after 1st attempt delivery ), the return and redelivery costs will be charged to you.
Outside the UK :
If you wish to return your order for exchange or refund ,please email us at email@example.com quoting your order number.
Joseph Azagury offers full refund excluding shipping cost and international duties ( if applicable ) if you return your purchase within 30 days of receipt by you.
Items should be returned at your cost in resalable condition ie unworn with all the original packaging.If applicable,do not remove protective films on soles until you are happy with the fit and are sure to keep your purchase.
Return address :
Joseph Azagury .2 Church road,Wimbledon Village,London SW19 5DL,UK.
Mark imperatively the box as "RETURNED PURCHASE " for customs .If we incur import duties/taxes due to non-mention of "Returned Purchase" on the parcel, those duties/taxes will be deducted from your final refund .
For orders shipped outside the UK, it is entirely up to you how you return your order.However, we recommend that you insure your parcel as we will not refund goods that are lost or damaged in transit.Make sure you obtain a proof of postage which you should retain until you have received your refund.
Please note Made-to-Order shoes and boots are not eligible for refunds or exchange.
This does not affect your statutory rights.