Within the UK:
We offer FREE RETURN WITHIN THE UK within 14 days of receiving your order . Parcel can be dropped at your local UPS drop off points using the return label provided. Please note Joseph Azagury will not be liable for any goods that are not returned in this way or where an alternative carrier is used. Check www.UPS.com to find your nearest drop off points.
Alternatively, you can return your order directly to our boutique in Wimbledon Village .
If you are unable to get to your local UPS drop point, we can arrange collection (only from original delivery address ). Kindly contact us by email firstname.lastname@example.org.Collection times are between 8.30 am to 6.30 pm .Unfortunately, our courier company cannot guarantee a time.
If an alternative size is required ,please contact us to reserve a new pair.These will be sent to you once your original shoes have been received in resalable condition ie unworn and with all original packaging.If applicable ,do not remove protective films on soles until you are happy with fit and are sure to keep your purchase.
Kindly note refund may take up to 10/14 working days from receipt of returns to us to appear on your account.
Kindly note that if your order is being returned to us due to incorrect address, delivery refused/rejected or not collected within 7 days from UPS/DHL collection point (after 1st attempt delivery ), the return and redelivery costs will be charged to you.
Outside the UK :
If you wish to return your order for exchange or refund ,please email us at email@example.com quoting your order number.
Joseph Azagury offers full refund excluding shipping cost and international duties ( if applicable ) if you return your purchase within 30 days of receipt by you.Kindly note refund may take up to 10/14 working days from receipt of returns to us.
Items should be returned at your cost in resalable condition ie unworn with all the original packaging.If applicable,do not remove protective films on soles until you are happy with the fit and are sure to keep your purchase.
Return address :
Joseph Azagury .2 Church road,Wimbledon Village,London SW19 5DL,UK.
Mark imperatively the box as "RETURNED PURCHASE " for customs .If we incur import duties/taxes due to non-mention of "Returned Purchase" on the parcel, those duties/taxes will be deducted from your final refund .
For orders shipped outside the UK, it is entirely up to you how you return your order.However, we recommend that you insure your parcel as we will not refund goods that are lost or damaged in transit.Make sure you obtain a proof of postage which you should retain until you have received your refund.
Please note Made-to-Order shoes and boots are not eligible for refunds or exchange.
Extended Holiday Season Return Policy
All orders bought as a Christmas Gift can be returned for exchange or refund up to 5th January 2024.
This does not affect your statutory rights.