Please note due to Covid-19 ,expect delays to all destinations.
Your order will be dealt with as promptly as possible and we endeavour to dispatch goods within 24 hours.However, please allow between 3 to 6 working days for delivery ( depending on final destination ).
Your order will be shipped once payment has been approved and the delivery/billing address has been verified .
The shipping charges are as follows:
-UK : FREE
-EUROPE : between £15 and £ 24 (exact amount will be quoted at the checkout) Exc Andorra,Gibraltar & San Marino
-USA :£ 22
-CANADA : £ 30
-REST of THE WORLD : £ 40
The cost will be automatically added to your order.
If you have not received your order within 5 working days ( for Europe ) and 6 working days ( for the rest of the world) ,please contact us.
Please note, you will be responsible for any import duties,customs and local sales taxes.For further details ,you should contact your local customs office.Unfortunately, those are non refundable.
Outside the UK :
if you wish to return your order for exchange or refund ,kindly email us at firstname.lastname@example.org quoting your order number.
Joseph Azagury offers full refund excluding shipping cost and international duties if applicable within 21 days of receiving your order.We have currently extended our return policy to 30 days from receiving your order.
Items should be returned at your cost with all the original packaging to :
Joseph Azagury .2 Church road,Wimbledon Village,London SW19 5DL,UK.
Mark the box as "RETURNED PURCHASE " for customs .
For orders shipped outside the UK, it is entirely up to you how you return your order.However, we recommend that you insure your parcel as we will not refund goods that are lost or damaged in transit.Make sure you obtain a proof of postage which you should retain until you have received your refund.
Within the UK :
We offer FREE RETURN WITHIN THE UK within 14 days of receiving your order . Parcel can be dropped at your local UPS drop point using the return label provided.Please note Joseph Azagury will not be liable for any goods that are not returned in this way or where an alternative carrier is used.Alternatively,you can contact us at email@example.com to arrange collection (please note collection can only be arranged from delivery address .We cannot guarantee a collection time -from 8 am to 6.30 pm ).
If an alternative size is required ,please contact us to reserve a new pair.These will be sent to you once your original shoes have been received in resalable condition ie unworn and with all original packaging.
Kindly note refund will take up to 10 working days from receipt of returns to us .
Please note Made-to-Order shoes and boots are not eligible for refunds or exchange.
This does not affect your statutory rights.