Shipping :

Please note due to Covid-19 ,expect delays to all destinations.

 

Your order will be dealt with as promptly as possible and we endeavour to dispatch goods within 24 hours.However, please allow between 3 to 6 working days for delivery ( depending on final destination ).

 

Your order will be shipped once payment has been approved and the delivery/billing  address has been verified .

 

The shipping charges are as follows:

 

-UK  : FREE 

-EUROPE : between £15  and £ 24 (exact amount will be quoted at the checkout) Exc Andorra,Gibraltar & San Marino

-USA   :£ 22

-CANADA  : £ 30

-REST of THE WORLD : £ 40

 

The cost will be automatically added to your order.

 

If you have not received your order within 5/6 working days ( for Europe ) and 6/7 working days ( for the rest of the world) ,please contact us.Expect delays due to Covid-19 

 

Please note, you will be responsible for any import duties,customs and local sales taxes.For further details ,you should contact your local customs office.Unfortunately, those are non refundable.

 DUE TO NEW LOCKDOWN MEASURES IN THE UK STARTING FROM 5TH NOVEMBER  , WE HAVE EXTENDED OUR RETURNED POLICY 

Outside the UK :

If you wish to return your order for exchange or refund ,please  email us at  info@josephazagury.com quoting your order number.

Joseph Azagury offers full refund excluding shipping cost and  international duties ( if applicable ) if you return your purchase within 30 days of receipt by you.

Items should be  returned at your cost in resalable condition ie unworn with all the original packaging.If applicable,do not remove protective films on soles until you are happy with the fit and are sure to keep your purchase. 

Return address :

 

Joseph Azagury .2 Church road,Wimbledon Village,London SW19 5DL,UK.

 

Mark the box as "RETURNED PURCHASE " for customs .

 

For orders shipped outside the UK, it is entirely up to you how you return your order.However, we recommend that you insure your parcel as we will not refund goods that are lost or damaged in transit.Make sure you obtain a proof of postage which you should retain until you have received your refund.

 

Within the UK :

If you wish to return your order for exchange or refund ,kindly email us  at info@josephazagury.com  quoting your order number.

We  offer  FREE RETURN WITHIN THE UK within 21 days of receiving your order . Parcel can be dropped at your local UPS drop off points using the return label provided.Please note Joseph Azagury will not be liable for any goods that are not returned in this way or where an alternative carrier is used.Check www.UPS.com to find your nearest drop off points.

Alternatively, you can return your order directly to our boutique in Wimbledon Village from Wednesday 2nd December..

If an alternative size is required ,please contact us to reserve a new pair.These will be sent to you once your original shoes have been received in  resalable condition ie unworn and with all original packaging.If applicable ,do not remove protective films on soles until you are happy with fit and are sure to keep your purchase.

Kindly note refund will  take up to 10  working days  from receipt of returns to us .

Please note Made-to-Order shoes and boots are not eligible for refunds or exchange.

 

For items bought as Christmas presents , you will be allowed to return them for an exchange or credit note up to 10th January 2021.Kindly inform us at time of purchase.

This does not affect your statutory rights.

 

Returns Policy :